Surgi’s Heating and Air Conditioning recognizes that by your patronage, you, our customers, deserve and have earned
certain rights that we as a company are committed to provide:
- You have the right to a
clear explanation of services, products and warranties
- You have the right to
expect that the products and services you purchase meet or exceed your
expectations and the promises and commitments made by Surgi’s during our
ongoing relationship.
- You have the right to
expect that the products and services you purchase be delivered in a
respectful, courteous and professional manner.
- You have the right to a
prompt follow-up to your call or email.
- You have a right to
know when a technician will be at your home or office and to be notified
with plenty of time if there will be a delay.
- You have the right to a
drug free, alcohol free workforce on your premises.
- You have the right to a
professional and competent skilled labor force on your premises.
- You have the right to
have your property treated with care and as clean as it was when the
technician arrived.
- You have the right to a
safe and organized working environment. This includes the safe handling,
storage and disposal of any hazardous materials.
- You have a right to
have any complaints or questions you may have dealt with respectfully.
- You have the right to
make changes before and during your HVAC service project. You should
receive a written proposal outlining all additional charges or credits
involved in performing these changes.
- You have the right to
all warranties in writing.
Need a new system? Surgi's can help. Need a healthier, more comfortable life? We can change the way you feel about your home.
Call 469-4232 for a free estimate today!
While you are researching try the following articles on Surgi's website:
